Man with Van Shacklewell Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Shacklewell provides man and van and related removal services within the United Kingdom. By making a booking, confirming a quotation or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions
In these Terms and Conditions:
1.1 Client means the person, firm or company requesting the services of Man with Van Shacklewell.
1.2 Company, we or us means Man with Van Shacklewell, the provider of the removal and transport services.
1.3 Services means any removal, transport, loading, unloading, packing, unpacking, or related services provided by the Company.
1.4 Goods means all items, furniture, personal belongings, equipment and any other property in respect of which the Services are provided.
1.5 Contract means the agreement between the Client and the Company for the provision of Services incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van services, including local and regional removals, collections and deliveries, and light commercial transport across its normal service area in the UK.
2.2 The exact scope of Services for any booking will be as agreed between the Client and the Company at the time of quotation or booking confirmation, including vehicle size, number of operatives, estimated duration, and any additional tasks such as packing or furniture disassembly.
2.3 The Company reserves the right to reasonably vary the method of performance of the Services where necessary to ensure safety, legal compliance, or protection of Goods.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until the Company has issued a booking confirmation.
3.2 The Client must provide accurate and complete information at the time of booking, including:
a) Full collection and delivery addresses.
b) Details of property access such as floor level, lift availability, parking restrictions, and distance from parking to the property.
c) An accurate description and approximate quantity of Goods, including any large, heavy or fragile items.
d) Any special handling requirements, such as dismantling or use of protective coverings.
3.3 Quotations and prices are based on the information supplied by the Client. If the information is inaccurate or incomplete, the Company reserves the right to amend the quotation or charge additional fees to reflect the actual Services required.
3.4 The Client is responsible for obtaining and paying for any permissions required for parking or access at both collection and delivery locations. Where necessary permits are not obtained and this causes delay or prevents completion of the job, additional charges may apply.
4. Quotations and Pricing
4.1 Unless otherwise specified, quotations are provided either as an hourly rate or a fixed price. The type of quotation will be made clear to the Client at the time of booking.
4.2 Quotations are based on normal access conditions, reasonable loading distances, and no unexpected obstacles. Additional time, labour or equipment required due to unforeseen access difficulties may be charged at the Companys standard rates.
4.3 Quotations do not include any customs duties, tolls, congestion charges, parking charges, fines, or other third-party charges incurred in the performance of the Services, unless expressly stated. Such costs will be payable by the Client.
4.4 The Company reserves the right to revise any quotation where:
a) The Client changes the date, time, or scope of the Services.
b) There are unforeseen delays beyond the Companys control, including waiting time caused by the Client or third parties.
c) Access conditions differ from those reasonably expected or described by the Client.
5. Payments
5.1 The Client must pay the charges for the Services in accordance with the payment terms communicated at the time of booking or as stated on the invoice.
5.2 The Company may require a deposit to secure a booking. Any deposit amount and due date will be communicated prior to booking confirmation. Deposits are generally non-refundable unless otherwise specified in these Terms and Conditions.
5.3 Unless otherwise agreed, payment of any remaining balance is due immediately upon completion of the Services.
5.4 The Company reserves the right to refuse to commence or continue any Services if payment is not made in accordance with agreed terms.
5.5 If any payment is not made when due, the Company may charge interest on the overdue amount at the statutory rate, as well as any reasonable costs incurred in recovering the overdue sum.
6. Cancellations and Changes
6.1 The Client may cancel or reschedule a booking by giving notice to the Company. Cancellation charges may apply depending on the amount of notice provided.
6.2 Where the Client cancels:
a) More than 72 hours before the scheduled start time, the Company may retain part or all of any deposit to cover administration costs.
b) Between 24 and 72 hours before the scheduled start time, the Company may charge up to 50 percent of the estimated total charges.
c) Less than 24 hours before the scheduled start time, the Company may charge up to 100 percent of the estimated total charges.
6.3 Any rescheduling is subject to availability and is at the Companys discretion. If the Client reschedules at short notice, the Company reserves the right to apply cancellation charges.
6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including severe weather, accidents, road closures, vehicle breakdowns, illness, or safety concerns. In such cases, the Company will seek to agree an alternative date or time with the Client. The Company is not liable for any indirect losses or consequential costs arising from such cancellation or postponement.
7. Client Responsibilities
7.1 The Client is responsible for:
a) Ensuring that all Goods are properly packed, secured and ready for transport, unless packing services have been specifically agreed.
b) Arranging suitable parking for the Companys vehicles at both collection and delivery addresses.
c) Ensuring that all Goods to be moved are clearly identified and separated from items not to be moved.
d) Being present, or appointing a representative, at the collection and delivery addresses to provide access, instructions and acceptance of the Services.
7.2 The Client warrants that they are the owner of the Goods or have full authority from the owner to enter into the Contract in respect of the Goods.
7.3 The Client must not ask the Company to move any items that are prohibited under these Terms and Conditions or that are illegal or unsafe.
8. Excluded and Restricted Items
8.1 The Company will not carry, and the Client agrees not to submit for removal or transport, any of the following without the Companys prior written agreement:
a) Hazardous, explosive, corrosive, flammable or otherwise dangerous goods.
b) Illegal substances or items, including counterfeit goods or stolen property.
c) Cash, securities, valuable documents, or irreplaceable items such as jewellery, precious metals, or important personal papers.
d) Livestock, pets, plants or perishable goods likely to deteriorate.
8.2 If such items are moved without the Companys knowledge or consent, the Company shall have no liability for any loss, damage, or delay relating to them, and the Client shall indemnify the Company against any claims, damages, or expenses arising.
9. Liability for Loss or Damage
9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Companys liability for loss of or damage to Goods is subject to the limitations in this section.
9.2 The Company is not liable for any loss or damage arising from:
a) Faulty or insufficient packing or preparation by the Client or a third party.
b) Inherent defects, natural deterioration, or fragility of Goods.
c) Normal wear and tear, minor scuffs or scratches that occur despite reasonable care.
d) Disassembly or reassembly of furniture or other items, unless expressly agreed as part of the Services.
e) Circumstances beyond the Companys reasonable control, including weather conditions or third-party acts or omissions.
9.3 The Companys total liability for any claim or series of claims arising from a single event shall not exceed a reasonable limit proportionate to the fee paid for the Services, subject to any applicable insurance arrangements in place at the time of the Contract.
9.4 The Company shall not be liable for any consequential or indirect loss, including loss of profit, loss of opportunity, or loss of enjoyment.
9.5 The Client must notify the Company in writing of any visible loss or damage as soon as reasonably possible, and in any event within a reasonable period after completion of the Services. Failure to do so may prejudice the Companys ability to investigate and may affect any potential claim.
10. Access, Parking and Delays
10.1 The Client must ensure safe and adequate access for the Companys vehicles and staff at all relevant locations.
10.2 If access is restricted or unsuitable, the Company may, at its discretion:
a) Use smaller vehicles or different methods of access, subject to additional charges; or
b) Refuse to move certain items if it is unsafe to do so, with no liability for any resulting loss.
10.3 Waiting time or delays caused by the Client, building management, third parties or access issues may be charged at the Companys standard hourly rate.
11. Waste Regulations and Disposal
11.1 The Company operates in accordance with applicable UK waste and environmental regulations when dealing with items to be disposed of.
11.2 The Company is not a general waste collection service. Any removal of waste, rubbish or items for disposal must be expressly agreed in advance and may incur additional fees.
11.3 The Client is responsible for accurately describing any items intended for disposal and for confirming that such items are lawful for the Company to transport.
11.4 The Company reserves the right to refuse to carry any waste or items that would place it in breach of environmental or waste management regulations.
12. Insurance
12.1 The Company maintains appropriate insurance cover in connection with the operation of its vehicles and, where applicable, public liability and goods in transit insurance.
12.2 The existence of any insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions.
12.3 The Client is encouraged to obtain their own insurance cover for Goods of high value or particular importance, and to ensure that any existing home or business insurance policies provide appropriate protection during removal and transit.
13. Force Majeure
13.1 The Company is not liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from events or circumstances beyond the Companys reasonable control, including but not limited to adverse weather, natural disasters, accidents, road closures, vehicle breakdowns, pandemics, industrial disputes, or acts of government.
14. Complaints
14.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it may be addressed promptly.
14.2 The Company will investigate any complaint reasonably and in good faith, and will aim to respond within a reasonable period. Cooperation from the Client, including providing photographs, descriptions, and access to any allegedly damaged items, may be required.
15. Data Protection
15.1 The Company will collect and use personal data provided by the Client in order to process bookings, deliver Services and manage the Contract.
15.2 Personal data will be handled in accordance with applicable UK data protection legislation. The Company will take reasonable steps to keep such data secure and will not sell personal data to third parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract arising from them are governed by and shall be interpreted in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory statutory rights of the Client.
17. General Provisions
17.1 No variation of these Terms and Conditions shall be valid unless agreed in writing by the Company.
17.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.3 The failure or delay of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
17.4 The Client may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company.
17.5 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous agreements or understandings.
